Privacy Policy

1. Scope of This Policy

This Policy applies to visitors, prospective clients, business contacts, and other individuals who interact with our public website or contact us about our automation, application development, website development, and related services.

Separate agreements or privacy notices may apply when we develop, host, support, or operate a client-specific application. In those cases, the applicable agreement and the client's own privacy practices may also govern processing.

2. Information We Collect

Information you provide

• Name, business email address, telephone number, company name, job role, and location.
• Information entered in contact, enquiry, demo, or consultation forms.
• Project requirements, documents, messages, feedback, and other information you choose to share.
• Communication history when you contact us through email, telephone, or WhatsApp.

Information collected automatically

• IP address, browser type, device type, operating system, referring page, pages visited, and approximate timestamps.
• Technical logs needed to maintain website performance, reliability, and security.
• Cookie or analytics information where such tools are enabled.

3. How We Use Information

We may use information to:

• Respond to enquiries, schedule consultations, and provide requested information.
• Understand business requirements and prepare proposals, demonstrations, or service estimates.
• Deliver and support services under an agreed contract.
• Maintain website functionality, prevent misuse, troubleshoot issues, and improve user experience.
• Send relevant business communications where you have requested them or where otherwise permitted.
• Maintain business records and comply with legal, regulatory, tax, or security obligations.

Where consent is the appropriate basis for processing, you may withdraw it by contacting us. Withdrawal does not affect processing already completed lawfully.

4. Cookies and Similar Technology

Our website may use essential cookies or local browser storage for functions such as theme preferences and reliable navigation. If analytics or advertising tools are enabled, they may collect aggregated usage information. You can control cookies through your browser settings, although disabling essential storage may affect certain features.

5. When We Share Information

We do not sell or rent personal information. We may share limited information with:

• Trusted hosting, communication, analytics, cloud, or technical service providers working on our behalf.
• Professional advisers, auditors, or contractors who require access for legitimate business purposes.
• Government, regulatory, law-enforcement, or judicial authorities when required by applicable law.
• A successor entity in connection with a merger, restructuring, or transfer of business, subject to appropriate safeguards.

Service providers are expected to use information only for the purpose for which it was shared and to apply reasonable confidentiality and security measures.

6. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business and contractual records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary depending on the nature of the enquiry, service, record, and applicable requirements.

7. Information Security

We use reasonable administrative, technical, and organisational measures designed to protect information against unauthorised access, misuse, alteration, loss, or disclosure. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Please do not send passwords, financial credentials, government identification numbers, health records, or other highly sensitive information through a general website enquiry unless specifically requested through an approved secure channel.

8. Your Choices and Rights

Subject to applicable law and verification of your identity, you may request to:

• Know what personal information we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent where processing depends on consent.
• Request deletion of information that is no longer required, subject to legal or contractual retention obligations.
• Raise a concern or grievance about how your information is handled.

We may request additional details to verify and process your request securely.

9. Third-Party Websites and Services

Our website may link to social networks, WhatsApp, video platforms, partner websites, or other third-party services. Their privacy practices are governed by their own policies. We are not responsible for the content, security, or privacy practices of third-party websites.

10. Children's Privacy

Our website and business services are intended for organisations and adults acting in a professional capacity. We do not knowingly collect personal information directly from children through this website. If you believe a child has submitted information, please contact us so we can review and take appropriate action.

11. Changes to This Policy

We may update this Policy to reflect changes in our website, services, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact and Grievance Requests