POS + Captain System

A POS + Captain System combines a centralized restaurant billing counter with mobile order-taking applications for table captains and waitstaff. Captains take food orders tableside on handheld devices, instantly dispatching digital Kitchen Order Tickets (KOT) directly to the kitchen.

Instead of handwriting paper slips and walking to the kitchen, captains enter orders tableside with specific cooking preferences. KOTs print instantly on kitchen thermal printers or display on Kitchen Display Screens (KDS), speeding up preparation.

Yes. The software features an interactive visual floor plan showing real-time table statuses (Vacant, Seated, Order Placed, Billed). It supports table reservation booking, table merging for large groups, and bill splitting by seat or item.

The POS supports fast multi-tender settlements including Dynamic UPI QR codes (GPay, PhonePe, Paytm), credit/debit cards, cash, dining gift cards, loyalty points, and corporate billing accounts.

Every KOT cancellation, item modification, complimentary food punch, or bill discount requires manager authorization with a mandatory reason code. Comprehensive audit logs track all voided transactions.

Yes. Waitstaff can easily select pre-set item modifiers (e.g., "Less Spicy", "No Onion/Garlic", "Extra Cheese", "Gluten Free") or type custom kitchen instructions that print highlighted directly on the chef's KOT.

Yes. The system automatically computes CGST, SGST, service charges, and cess in accordance with statutory tax rules and prints clean tax invoices on standard 2-inch and 3-inch ESC/POS thermal printers.

Yes. Owners can log into a cloud manager dashboard from any browser or smartphone to view live sales numbers, table turnaround times, category-wise revenue, and daily payment settlement reports in real time.

Yes. The POS and captain network can operate smoothly on an internal local area network (LAN/Wi-Fi), ensuring that order punching, KOT printing, and customer billing continue uninterrupted during internet outages.

Yes. The software easily adapts its interface and workflows for diverse food service formats, including fine dining table service, quick-service counters (QSR), casual cafes, restrobars with liquor inventory, and cloud delivery kitchens.

Yes. The system can maintain an activity trail showing the user, action, date, time, and bill details. This helps management identify unauthorized discounts, cancellations, or billing changes.

Yes. The dashboard can show total sales, number of orders, average bill value, payment-mode collections, top-selling items, and other important figures for the selected day or date range.

Yes. Product-wise reports can identify top-selling, slow-moving, low-performing, and high-revenue items. This helps management improve pricing, promotions, and menu planning.

Yes. Employee-wise and captain-wise reports can show orders handled, sales value, average order amount, cancellations, discounts, and performance during a selected period.

Yes. Customer profiles can store name, mobile number, address, order history, preferred items, total purchases, and other relevant information. This helps provide faster and more personalized service.

Yes. Customer analytics can show repeat visits, purchase frequency, average spending, preferred products, and high-value customers. This information can support loyalty programs and targeted offers.

Important reports can include daily sales, item-wise sales, category-wise sales, payment-mode summary, employee performance, discount report, cancelled bill report, customer analysis, tax summary, and profit-related reports.

Yes. Reports can be filtered by date, outlet, employee, captain, product, category, payment mode, or order type. Depending on the system configuration, they can also be exported to Excel or PDF.

Yes. Multiple billing counters, devices, users, and branches can be managed in one system. Access and reports can be configured outlet-wise or combined for overall management.

The system reduces billing errors, improves order speed, tracks staff activity, highlights sales trends, controls discounts and cancellations, and provides accurate performance reports. These insights help management control costs, improve service, and make better business decisions.